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After you place an order, we check stock and confirm it by email, usually within 24 hours. When your order is on its way, we email you again.

Signed in? Tap Sign In at the top of the site, then Orders, to see your orders and their status.

Ordered without an account? Your order number (for example #1001) is in your confirmation email. Send it to us on WhatsApp and we will tell you where your order is.

Message us as soon as possible on WhatsApp or by email with your order number and the change you want. We can usually change or cancel an order before it leaves the shop.

Once an order has been handed over or dispatched, it can no longer be cancelled, but you can return it within 30 days. See How do I return an item?

We check every order against the stock in our Port Louis shop. If an item is out of stock, we tell you when we confirm your order, and you can choose to wait for it, swap it for something else or remove it.

• Check that every item in your bag has a price. Items marked Ask price on WhatsApp cannot be checked out online: order those on WhatsApp instead.
• Make sure your delivery address and phone number are filled in at checkout.
• Still stuck? Send us a screenshot on WhatsApp and we will help you finish your order.

Delivery in Mauritius. Choose delivery at checkout. The delivery charge, if any, is shown at checkout before you pay; Standard delivery in Mauritius is currently free. Orders are processed within 1–2 business days and usually arrive within 3–7 business days.

Collect from our shop. You can also collect your order from 34 Remy Ollier Street, Port Louis. Opening hours: Monday to Friday 9:00–17:00, Saturday 9:00–13:00, closed on Sundays and public holidays. Collecting means you can try the gear on in the shop. Find the shop

Orders placed at weekends or on public holidays are processed on the next business day.

Yes, to many countries, including Réunion, Madagascar, South Africa, the United Kingdom, the European Union, the USA, Canada, Australia and the UAE. Enter your address at checkout to see if we deliver to you.

• The delivery charge is shown at checkout before you pay.
• International delivery usually takes 7–15 business days.
• Prices are in Mauritian rupees (MUR).
• Import duties and taxes may be charged by your country on delivery. They are not included in our prices.

Buying for a club or shop abroad? See bulk buying.

We email you when your order leaves the shop. Delivery times can be affected by weather, public holidays or courier delays.

If your order is late, message us on WhatsApp with your order number and we will check with the courier.

Message us as soon as possible with your order number and the new address. We can usually change it before the order leaves the shop.

Please check your address before you order: Nova Sports is not responsible for delays or failed deliveries caused by an incorrect address.

Please check your order when you receive it. If an item is damaged, faulty or not what you ordered, contact us within 48 hours of delivery on WhatsApp or by email.

Send your order number and a photo of the item and packaging, so we can look into it and put it right.

You have 30 days after receiving your item to ask for a return.

• The item must be unworn or unused, in the same condition you received it, with its tags and original packaging.
• You need your receipt or proof of purchase (your order number is enough for online orders).

To start a return, email novasports.ltd@gmail.com or message us on WhatsApp with your order number. If your return is accepted, we send you instructions on how and where to return it. Returns go to 34 Remy Ollier Street, London Centre, Port Louis. Items sent back without asking first are not accepted.

Ordering from the European Union? You can cancel or return your order within 14 days for any reason, under the same condition rules.

Read the full refund policy.

• Custom or personalised products, such as special orders or items made with your logo
• Sale items
• Gift cards

Not sure about your item? Ask us before you send it back.

When we have received and checked your return, we tell you if your refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank may take a little longer to show it.

If more than 15 business days have passed since we approved your return, contact us at novasports.ltd@gmail.com.

Yes. The fastest way is to return the item and order the size you need. Message us first: we would rather swap it than have you train in the wrong size.

To get the size right the first time, see our size guides, or collect in the shop and try it on.

We do not take card payments on the website. At checkout, choose one of these:

• Scan to Pay (QR): scan our QR code with Juice, Blink or any banking app. The QR code is in your order confirmation email.
• MCB Juice: after we confirm your order is in stock, send your payment by Juice to 5765 8924, with your order number as the reference.
• Cash when your order is delivered or when you collect it from the shop.
• Card (Visa or Mastercard) with our card machine, on delivery or when you collect.

1. Choose Scan to Pay (QR) at checkout and place your order.
2. Open your order confirmation email. The QR code and the amount to pay are in it.
3. Scan the QR code with Juice, Blink or your banking app and pay the amount shown.
4. Use your order number as the payment reference.
5. Let us know you have paid: tap the button in the email, reply to it, or message us on WhatsApp.

All our payment methods are paid outside the website, so every order starts as payment pending. When we receive your payment, we mark your order as paid.

Paid but still pending after a day? Send us your order number and payment reference on WhatsApp.

At checkout, type your code in the Discount code box and tap Apply. The discount is shown in your total before you place the order.

New to Nova Sports? Use NOVA10 for 10% off your first order.

Our size guides show the numbers we use in the shop:

• Boxing gloves are sized by your bodyweight (8 oz to 16 oz), not by your hand.
• Lifting belts are sized by your waist at the navel.
• Knee sleeves by your thigh, 10 cm above the knee.
• Karate gi by your height.

Between two sizes? Message us on WhatsApp, or collect in the shop and try it on.

Ask us. A lot of what runs out is back within a few weeks, and we would rather tell you the real date than guess. Message us on WhatsApp with the product name.

Some items do not show a price on the website. Message us on WhatsApp and we will give you the current price and take your order there. These items cannot be bought through the website checkout.

Yes, it is a big part of what we do. Tell us the discipline, the products and how many you need, and we will quote the whole set. See Join us for bulk buying, sponsorship and manufacturing with your own logo.

Tap Sign In at the top of the site and enter your email. We send you a one-time code: there is no password to remember. You can also continue with Google or Shop.

Your account shows your orders and their status.

Tap the heart on any product to save it, and the heart at the top of the site to see your saved items.

Your wishlist is saved on this phone or computer, in this browser. It does not follow you to another device, and clearing your browser data empties it.

Tap Français or Русский in the bar at the top of the site. On a phone, use the FR and RU buttons in the header.